These Terms & Conditions govern access to and use of https://ardensprint.com, customer accounts, purchases, custom-order requests, artwork uploads, Direct-to-Film (DTF) and UV DTF products, blank apparel, custom-printed products, print-on-demand services, memberships, local pickup, shipping, and related services offered by Arden Fashion LLC, doing business as Arden's Print.
1. Acceptance of These Terms
By visiting the website, creating an account, submitting artwork, requesting a quote, enrolling in a membership, or purchasing products or services, you agree to these Terms and all policies incorporated by reference. If you do not agree, do not use the website or submit an order.
You must be at least 18 years old, or the age of legal majority where you live, to create an account or place an order. A person ordering for a company represents that they have authority to bind that company.
2. Business Identity and Contact
The website and services are operated by Arden Fashion LLC, doing business as Arden's Print. Our principal business contact is 16131 N Eldridge Pkwy, Suite 108, Tomball, TX 77377; email: info@ardensprint.com; telephone: 832-480-8080.
Before publication, Arden's Print should confirm that the legal entity name, assumed-name registration, tax identity, and contact information shown here match its official records.
3. Website Use and Accounts
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Information you provide must be current, complete, and accurate.
We may suspend or terminate an account, reject an order, or limit access when we reasonably believe there is fraud, abuse, unauthorized use, unlawful activity, repeated chargebacks, infringement, security risk, or a violation of these Terms.
You may not probe, scan, scrape, reverse engineer, overload, disrupt, or attempt unauthorized access to the website, servers, APIs, design tools, customer accounts, pricing systems, or other technology.
4. Product Information, Availability, and Pricing
We attempt to display product descriptions, colors, sizes, availability, production estimates, shipping estimates, and prices accurately. Images and screen colors are illustrative; actual colors, texture, placement, and dimensions may vary.
Product availability is not guaranteed. Blanks, specialty films, garments, inks, packaging, and third-party products may be substituted only with customer approval when substitution materially changes the order.
Prices, promotions, volume discounts, free-shipping thresholds, and membership benefits may change prospectively. The price shown at checkout controls unless there is an obvious typographical, system, or pricing error. We may cancel and refund an order affected by such an error.
5. Orders, Quotes, and Acceptance
An order is an offer to buy. An automated confirmation only acknowledges receipt; acceptance occurs when we authorize payment and begin fulfillment, or when we expressly accept a custom quote.
Custom-order estimates are not final until reviewed and approved. For quote-based orders, production begins only after the customer approves the quote, pays all required amounts, and provides usable artwork and any required proof approval.
We may contact you for clarification. Delays in your response may extend production and delivery estimates.
6. Payment, Taxes, and Fraud Screening
Payment is due in full unless a written invoice or account agreement states otherwise. You authorize the payment processor to charge the selected payment method for the order, taxes, shipping, upgrades, and approved additional work.
You are responsible for applicable sales, use, customs, import, and similar taxes or charges unless a valid exemption certificate is accepted before the transaction.
We may use fraud-prevention tools, require identity or payment verification, delay fulfillment, or cancel an order when reasonably necessary to protect customers and the business.
7. Customer Artwork and Content
You retain ownership of artwork you submit, subject to any rights owned by others. You grant Arden's Print a limited, non-exclusive, worldwide, royalty-free license to host, reproduce, modify for production, print, manufacture, display internally, and otherwise use the submitted content solely to quote, produce, fulfill, support, document, and resolve issues relating to your order or account.
You represent and warrant that you own or have all licenses, permissions, publicity rights, privacy rights, trademark rights, copyrights, and other rights necessary for every file, name, logo, photograph, character, slogan, font, or other material you submit.
You may not submit material that is unlawful, infringing, counterfeit, defamatory, fraudulent, sexually exploitative, threatening, hateful, harassing, deceptive, malicious, or that violates another person's privacy or publicity rights.
We may reject, remove, or decline to print content in our reasonable discretion. Review or acceptance of a file does not mean that we verified ownership or legality.
8. Artwork Preparation and Print Readiness
Customers are responsible for correct spelling, dates, names, dimensions, orientation, transparency, resolution, color mode, line thickness, artwork placement, and file content unless a paid design or correction service expressly covers that work.
An art review is a production check, not a legal review, proofreading service, or guarantee that every defect will be detected. Low-resolution, compressed, anti-aliased, semi-transparent, or improperly prepared files may print differently than expected.
Changes requested after proof approval or after production begins may require additional fees and may not be possible.
9. Proofs and Approvals
When a proof is provided, the customer must carefully review all text, artwork, dimensions, colors, placement, garment information, and quantities. Approval authorizes production.
Arden's Print is not responsible for errors present in an approved proof, customer-supplied print-ready file, or written instructions. A reprint due to a customer-approved error will be charged as a new order.
Digital proofs are simulations. Monitor settings, garment color, print process, ink behavior, and substrate may cause differences from the on-screen image.
10. Production Times and Rush Service
Production times are estimates and begin only after payment, usable artwork, necessary information, and any required approval are received. Business days generally exclude holidays and closures.
Same-day, next-day, 'ready in 24 hours,' rush, or ship-date services are subject to cutoff times, capacity, stock, artwork readiness, and written confirmation. Paying for expedited carrier service does not automatically expedite production.
If we miss a separately purchased and expressly accepted rush-production commitment due solely to our error, the remedy is limited to refund of the rush-production fee unless we agree otherwise in writing.
11. DTF and UV DTF Products
DTF and UV DTF transfers require proper storage, surface preparation, equipment, pressure, time, temperature, peeling method, and post-press procedure. Application instructions are general guidance; equipment and substrates vary.
Customers applying transfers themselves assume responsibility for testing, compatibility, application, finished-product quality, and workplace safety. We are not liable for garments, drinkware, equipment, labor, lost profit, or other materials damaged by incorrect application or unsuitable substrates.
Specialty films and finishes may have different durability, texture, color, or application requirements. UV DTF decals are not represented as dishwasher-safe, microwave-safe, food-contact-safe, or permanent unless the product page expressly says so.
12. Custom Apparel and Decoration Variations
Industry-standard variations may occur in print color, opacity, texture, hand feel, placement, alignment, size, garment shade, dye lot, weave, seams, and manufacturer measurements.
Print placement may vary within reasonable production tolerances. Colors printed on different fabrics, garment colors, transfer batches, or at different times may not match exactly.
Garment manufacturer size charts are estimates. Customers are responsible for choosing sizes. Natural shrinkage, fading, and wear are not defects when consistent with the garment and care instructions.
13. Print-on-Demand Services
Print-on-demand users are responsible for their stores, listings, retail prices, taxes, customer communications, consumer-law compliance, product claims, design rights, and end-customer service unless a separate written agreement states otherwise.
Integrations and marketplace connections may depend on third parties and may be interrupted, changed, or discontinued. Arden's Print does not guarantee uninterrupted synchronization, listing availability, sales, profit, or marketplace acceptance.
Fulfillment estimates are not delivery guarantees. The seller remains responsible for promises made to the seller's end customers that exceed the services expressly accepted by Arden's Print.
14. Memberships and Recurring Billing
Membership plans may provide discounts or benefits described at enrollment. Benefits are personal to the enrolled account, have no cash value, may exclude certain products or fees, and may not be combined unless stated.
By enrolling, you authorize recurring charges at the disclosed interval until cancellation. You may cancel before the next renewal through the available account method or by contacting us. Cancellation stops future renewals but does not ordinarily refund a current billing period already started.
We will provide notice of material price changes as required by applicable law. We may modify or discontinue benefits prospectively; prepaid rights already earned will be honored or refunded as appropriate.
15. Shipping, Delivery, and Risk of Loss
Production time and carrier transit time are separate. Delivery dates are estimates unless a written guarantee expressly states otherwise.
You are responsible for providing a complete, accurate, and deliverable address. Additional charges caused by an incorrect address, refusal, rerouting, customs, or failed delivery may be charged to you.
Risk of loss transfers as provided by applicable law. For consumer orders, we will reasonably assist with carrier claims. A tracking scan marked delivered may require a carrier investigation before replacement or refund.
International recipients are responsible for customs, duties, import restrictions, brokerage, and local taxes. International transit and customs delays are outside our control.
16. Local Pickup
Pickup instructions and readiness notices will be provided when applicable. Do not arrive before receiving confirmation that the order is ready.
Orders not collected within 30 days after the first pickup notice may be treated as abandoned after reasonable follow-up. We may charge storage, ship the order at the customer's expense, or dispose of it as permitted by law.
17. Cancellations, Returns, Refunds, and Reprints
The Returns & Refunds Policy is incorporated into these Terms. Custom, personalized, decorated, transfer, and made-to-order products are generally final sale once production begins, except for verified defects or Arden's Print errors.
Cancellation requests are not guaranteed. Nonrecoverable artwork, setup, material, payment-processing, rush, and production costs may be deducted where permitted by law.
The ordinary remedy for a verified production error is repair, replacement, reprint, store credit, or refund, selected reasonably based on the circumstances. Claims must follow the notice and evidence requirements in the Returns & Refunds Policy.
18. Promotions and Reviews
Promotions are subject to their stated terms, availability, exclusions, and expiration. We may correct abuse, duplicate accounts, automated use, or pricing manipulation.
Reviews and testimonials must reflect genuine experiences. By submitting a review, you grant us permission to reproduce and display it, with your first name or public profile information, unless prohibited by law.
19. Intellectual Property of Arden's Print
The website, branding, layouts, product descriptions, original graphics, software, photographs, videos, design tools, and other content owned by Arden's Print are protected by intellectual-property laws.
No license is granted except the limited right to use the website for lawful personal or business purchasing. You may not copy, resell, distribute, or exploit our content or technology without written permission.
20. Copyright Complaints
Arden's Print responds to properly submitted copyright complaints. The Copyright & Artwork Policy explains the required notice information and counter-notice process.
To seek federal DMCA safe-harbor protections for user-stored content, Arden's Print should designate and maintain a registered DMCA agent with the U.S. Copyright Office and publish matching agent details on the website.
21. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, DESIGN TOOLS, CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE.' WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT WHERE SUCH DISCLAIMERS ARE NOT PERMITTED.
WE DO NOT WARRANT THAT THE WEBSITE OR INTEGRATIONS WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR COMPATIBLE WITH EVERY DEVICE, SUBSTRATE, PRESS, MARKETPLACE, OR USE.
NOTHING IN THESE TERMS EXCLUDES WARRANTIES OR RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.
22. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARDEN'S PRINT AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST SALES, LOST DATA, REPUTATIONAL HARM, OR BUSINESS INTERRUPTION.
OUR TOTAL LIABILITY ARISING FROM A PRODUCT, ORDER, OR SERVICE WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO ARDEN'S PRINT FOR THE SPECIFIC PRODUCT, ORDER, OR SERVICE GIVING RISE TO THE CLAIM.
These limits do not apply to liability that cannot be limited under applicable law.
23. Indemnification
You agree to defend, indemnify, and hold harmless Arden's Print and its affiliates, owners, employees, and contractors from third-party claims, damages, losses, liabilities, and reasonable costs arising from your submitted content, infringement, unlawful store or listing activity, misuse of products, breach of these Terms, or violation of law or another person's rights.
We will provide reasonable notice and may control the defense of a covered claim. You may not settle a claim in a way that admits fault or imposes obligations on us without written consent.
24. Disputes, Governing Law, and Venue
These Terms are governed by Texas law, without regard to conflict-of-law principles, and applicable federal law.
Before filing a lawsuit, each party agrees to send a written description of the dispute and requested relief and allow 30 days for good-faith resolution.
Unless prohibited by law or a separate written agreement applies, exclusive venue for disputes will be the state or federal courts serving Harris County, Texas. Consumers retain any mandatory rights to bring claims in another venue under applicable law.
Arden's Print should have Texas counsel review whether to add arbitration and class-action-waiver language. Such clauses should not be added casually and are intentionally not included in this draft.
25. Force Majeure
We are not responsible for delays or failures caused by events beyond reasonable control, including carrier disruption, severe weather, fire, flood, power or internet outage, equipment failure despite reasonable maintenance, labor disruption, epidemic, governmental action, supplier shortage, cyberattack, or marketplace outage.
26. Changes to These Terms
We may update these Terms prospectively. The updated version will show a new effective date. Material changes will be communicated as required by law. Continued use after the effective date means acceptance, except where affirmative consent is required.
27. Miscellaneous
If a provision is unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions remain effective.
Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, sale, reorganization, or transfer of the business.
These Terms, the Privacy Policy, Returns & Refunds Policy, Shipping Policy, Artwork & Copyright Policy, and any accepted quote or written service agreement form the entire agreement for the applicable transaction.
28. Contact
Questions about these Terms may be sent to info@ardensprint.com, 832-480-8080, or 16131 N Eldridge Pkwy, Suite 108, Tomball, TX 77377.