1. Production Versus Transit
Production time is the time needed to prepare, print, cure, inspect, and pack an order. Transit time begins after the carrier accepts the package.
Estimates shown on product pages or checkout are not guarantees unless expressly identified as guaranteed in writing.
2. Production Start
Production begins after cleared payment, complete order information, usable artwork, stock availability, and any required proof approval.
Customer delays, revisions, file problems, stock changes, or fraud review extend the estimate.
3. Standard and Expedited Shipping
Available methods and estimates appear at checkout. Expedited shipping speeds carrier transit only unless the order also includes an accepted rush-production service.
Some products or addresses may not qualify for every service.
4. Same-Day and Rush Orders
Same-day or rush availability depends on cutoff time, workload, item stock, artwork readiness, and written acceptance.
Contact us before relying on a deadline. A customer event date should be earlier than the latest acceptable delivery date to allow for carrier disruption.
5. Tracking
Tracking is provided when available. Initial scans may be delayed. Multiple-item orders may ship in separate packages.
6. Address Accuracy
Customers must provide a complete address, apartment or suite number, postal code, and reliable contact information.
Address changes are not guaranteed after an order enters fulfillment. Reshipping, intercept, correction, or return-to-sender charges caused by customer information may be charged to the customer.
7. Carrier Delays
We are not responsible for delays caused by weather, peak season, labor issues, customs, transportation disruptions, incorrect scans, or other carrier events outside our control.
We will reasonably assist with eligible carrier claims.
8. Free Shipping
Any free-shipping promotion is subject to the threshold, destination, method, exclusions, and dates shown at checkout. Oversized, international, special-handling, or split shipments may be excluded.
9. International Shipping
International availability varies by product and destination. The recipient is responsible for duties, taxes, brokerage, customs clearance, and import compliance.
Delivery estimates do not include customs delays. Refused international shipments may not be refunded for shipping, duties, return charges, or custom-made goods.
10. Local Pickup
Select local pickup only when offered. Wait for the ready-for-pickup notice and bring the order number and identification if requested.
Pickup location: 16131 N Eldridge Pkwy, Suite 108, Tomball, TX 77377. Current hours should be confirmed on the Contact page before travel.
Unclaimed orders may be stored for up to 30 days, after which storage, shipment, or abandonment procedures may apply.
11. Missing, Damaged, or Delivered Packages
See the Returns & Refunds Policy for claim deadlines and evidence. Contact us promptly; do not discard packaging.
12. Contact
Shipping questions: info@ardensprint.com or 832-480-8080.