These terms supplement the general Terms & Conditions for users who connect a sales channel, create products, or ask Arden's Print to manufacture and ship goods to end customers.
1. Seller Relationship
You are the seller of record to your end customer unless a separate written agreement expressly states otherwise. You control your store, listings, prices, marketing, customer promises, and tax obligations.
Nothing creates a partnership, franchise, employment, fiduciary, or agency relationship.
2. Store Connections
You authorize the exchange of store, listing, order, customer, and fulfillment data needed to provide the service.
Third-party platforms control their own APIs, rules, fees, suspensions, and availability. We are not liable for platform action or downtime.
3. Product Listings and Claims
You must ensure listings are accurate and lawful, including materials, sizes, care, safety, origin, shipping, returns, intellectual property, and required disclosures.
Do not make guarantees or delivery promises beyond the service level we accepted.
4. Artwork and Rights
You make the representations in the Artwork & Copyright Policy for every design. You are responsible for licenses covering commercial sale and distribution.
5. Orders and Payment
Fulfillment begins only after the order is transmitted successfully and payment or authorized billing is available.
Failed synchronization, invalid addresses, missing variants, stock issues, or payment failures may place an order on hold.
6. Substitutions and Stock
Products and variants may become unavailable. We will seek approval for material substitutions where practical. You are responsible for communicating approved substitutions to your customer.
7. Fulfillment and Shipping
Production and transit are estimates. Tracking may be provided through the connected platform.
Split shipments, carrier changes, and packaging variations may occur.
8. Returns and Customer Service
You are responsible for first-line end-customer service unless agreed otherwise.
For a verified Arden's Print production error, our obligation is limited to the remedies in the Returns & Refunds Policy. We are not responsible for seller remorse policies, promises, discounts, lost profit, or refunds issued without our approval.
9. End-Customer Data
Use end-customer data only for lawful commerce and fulfillment purposes. Each party will apply reasonable safeguards and comply with applicable privacy laws.
You must publish an accurate privacy policy and disclose the involvement of fulfillment providers where required.
10. Taxes and Compliance
You are responsible for sales tax, VAT, marketplace obligations, product compliance, labeling, and consumer-law duties applicable to your sales.
11. Suspension and Termination
We may suspend integrations or fulfillment for nonpayment, fraud, infringement, abusive content, security issues, excessive disputes, or legal risk.
Upon termination, pending orders may be completed, canceled, or refunded depending on status.
12. Service Changes
Product catalogs, integrations, prices, and features may change. We do not guarantee sales volume, marketplace ranking, profit, or continuous availability.